FAQs

We deliver orders within 7–12 business days. Shipping times may vary due to unforeseen circumstances. You will receive a tracking link once your order is dispatched.

Yes! We offer free shipping on all orders above ₹999.

Once your order is shipped, you will receive a tracking link via email and WhatsApp. You can use it to track your delivery in real time.

We accept exchanges within 72 hours of delivery. Contact us at Care@sorathelabel.com or WhatsApp us at 9993134603 to initiate an exchange.

We currently offer exchanges only. Refunds are not available. Please refer to our Exchange Policy for full details.

Please contact us within 48 hours of delivery with photos of the product. We will arrange a replacement at no extra cost.

Please refer to our Size Chart for detailed measurements. If you are between sizes, we recommend going one size up for a comfortable fit.

Currently we offer standard sizes (XS to XXL/3XL depending on the product). For custom sizing queries, please reach out to us on WhatsApp.

We accept all major credit/debit cards, UPI, net banking, wallets, and COD (Cash on Delivery) on select orders.

Yes, we offer partial payment options on select orders. Please refer to our Partial Payment Policy for details.

We recommend hand wash or gentle machine wash in cold water. Avoid bleach. Dry in shade. Iron on low heat if needed. Specific care instructions are provided on each product's label.

We make every effort to display accurate colours and details. Slight variations may occur due to screen settings and lighting during photography.

You can email us at Care@sorathelabel.com or WhatsApp us at 9993134603. Our average response time is 12–24 hours.